Astrea Human Resources was found in 2007 with one principal mission
– to be different. We transformed this vision into a key driver of
our efforts to be always available when our clients or partners
need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
Do you like helping people and working with the team to support a customer experience? Do you like learning new skills and developing your abilities?
For one of our clients – one of the world leaders in the outsourcing business – we are looking for professional, career-oriented individuals to join our client`s team for the role of Technical Service Agent with English.
Essential Duties and Responsibilities:
* Answering all incoming calls and queries from clients and providing highest level of customer support via chat and e-mail;
* Listen and respond to customers’ needs and concerns;
* Provide information about products and services;
* Accurate data entry in consumer database;
* Monitoring and documenting queries, and ensuring databases are kept up to date.