Join Sutherland – Where Innovation Meets Opportunity!
Sutherland is a global leader in Customer Experience Management, transforming customer interactions through innovation, automation, and AI-driven solutions for over 37 years. With more than 60,000 employees worldwide and a strong presence in Bulgaria since 2008 (offices in Sofia, Varna, and Burgas), we deliver exceptional customer service and technical support in over 20 languages.
At Sutherland, you’ll be part of an international team working with world-renowned brands in a dynamic, supportive, and growth-oriented environment where your career can truly thrive.

Why You’ll Love This Role
Flexible Work Options: Choose the schedule that fits your lifestyle

8-hour, 6-hour, or 4-hour shifts
Standard business hours or weekend options
Priority will be given to candidates available for full-time (8-hour) work, Monday–Sunday on a rotating schedule between 10:00 and 19:00.

What You’ll Do
As a Technical Support Specialist, you’ll be the expert customers rely on when they need assistance. Your goal will be to provide quick, professional, and effective solutions that enhance the customer experience.
Your daily responsibilities will include:

Assisting customers with device setup, configuration, and troubleshooting
Managing customer inquiries via phone, email, and chat through internal systems
Identifying customer needs, researching issues, and delivering accurate, tailored solutions
Staying informed about new products, networking solutions, and service standards

What You Bring to the Team
Fluency in German and good command of English
Basic understanding of internet routers, connectivity, or device troubleshooting
Strong communication and problem-solving skills
Customer-oriented mindset and attention to detail
Ability to work with multiple tools and systems
Flexibility to work rotational shifts, including weekends

What’s in It for You
Flexible working hours: full-time or part-time options
Competitive salary and a permanent labor contract
Fully paid 3-week training during standard working hours
21 days of paid annual leave
Prime office location in Sofia
Our Exclusive Benefits Package
Additional health insurance
Life insurance
Meal and gift vouchers
Transportation allowance
Employee recognition and referral programs
Refresher and skill-building training
Clear career growth opportunities
Modern office spaces with relaxing break areas

Join Sutherland today and start your career in technical support with a company that values innovation, teamwork, and growth.
Apply now and become part of our global success story.