Technical Solution Consultant with Spanish

Sofia full-time

About us

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Responsibilities

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.

Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .

Resolve incoming internal or external businesses and end user's problems via telephone and e-support.

Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).

Proactively assist customers to avoid or reduce problem occurrence.

Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

Engages team members for support as required to ensure internal or external business and end user SLA demands are met.

Begin to partner with and assist the Sales Pursuit team.

Requirements and necessary skills

High School: completion of post- primary level education prior to University study. Typically certified by diploma (i.e., H.S. diploma, "A" levels (U.K), Baccalaureate (France), etc.).

0-1 year experience in relevant technologies and customer environments.

Relevant industry qualification where applicable.

Excellent verbal and written communication skills in English and Spanish.

Experience in troubleshooting in a technical environment.

Excellent analytical and problem solving skills.

Software and hardware knowledge of computing, storage and peripheral devices.

Advanced proficiency with case management databases and tools.

Superior customer service skills.

Phone and remote support experience. E-support experience.

We offer

"At HPE, we deliver equal opportunities, flexible work-life balance and constantly evolving career growth as well as competitive benefits, salary and shared values and purpose.

HPE is an equal opportunity employer: minority, female, veterans, individuals with disabilities, LGBTQIA+ and affirmative action. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives and skills. We do not discriminate and all decisions are made on the basis of qualifications, merit and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together."

Contact Information

Phone: +359 2 815 2030

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