Technical Solutions Intern
София
стаж на пълно работно време

Technical Solutions Intern

София стаж на пълно работно време

За нас

Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.

Отговорности

Joining our Global Remote Services team as a Technical Solutions Intern you will be analyzing and managing hardware and software cases to an effective resolution. You will have the opportunity to deep-dive into technical analysis of the customer configuration, to troubleshoot the issues and develop an effective recovery plan. Some of your key responsibilities will include:

Analyze and troubleshoot to solve hardware/software problems of a customer according to company KPIs for the business.
Observe, analyze and propose qualification process improvements to team manager
Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
Proactively assist customers to avoid or reduce problem occurrence.

Изисквания и необходими умения

Currently enrolled in a Bachelor or Master’s degree (preferably in Engineering/IT)
Good analytical troubleshooting and problem-solving skills
Good time management skills and working with strict deadlines
Great customer, telephone, oral and written communications skills
Mastery in English

What we’d prefer you bring:

Software and hardware knowledge of computing, storage and peripheral devices.
Experience or a proven interest/passion for technology
Good/excellent communication skills in another European language

Ние Ви предлагаме

At HPE, we’re:

Ranked 19th on Fortune’s 2022 list of 100 Best Companies to Work For.
Ranked 7th on Newsweek’s list of America’s Most Responsible Companies 2022
Named a Best Place to Work for Disability Inclusion for the sixth year in row
Named one of the 100 Best Large Workplaces for Millennials in 2021
Recognized as one of the Best Companies for Multicultural Women by Seramount
Ready to take the next step? Open up opportunities with HPE.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.
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