Hewlett Packard Enterprise (HPE) advances the way people live and work. We bring together curious minds to create breakthrough technology solutions, helping our customers make their mark on the world. One of our core principles is belief in the power of people. Recognizing that our people are HPE’s biggest competitive advantage allows us to focus on ensuring that we keep the employee at the center of everything we do - and we trust our Human Resources (HR) division to look after our biggest asset. This includes everything from recruiting activities, administration, compensation, performance management, employee development, as well as the allocation of our industry leading work-life-balance and training programs.
Joining our Global Remote Services team as a Technical Solutions
Intern you will be analyzing and managing hardware and software
cases to an effective resolution. You will have the opportunity to
deep-dive into technical analysis of the customer configuration, to
troubleshoot the issues and develop an effective recovery plan.
Some of your key responsibilities will include:
Analyze and troubleshoot to solve hardware/software problems of a customer according to company KPIs for the business.
Observe, analyze and propose qualification process improvements to team manager
Resolve incoming internal or external businesses and end user's problems via telephone and e-support.
Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).
Proactively assist customers to avoid or reduce problem occurrence.