Pontica Solutions
50 - 300 служителя Кандидатстване
Technical Support Analyst with English and French
длъжност на пълно работно време

Technical Support Analyst with English and French

София длъжност на пълно работно време

За нас

Our client is а world’s top three cloud-based service that allows the end user to send transactional and marketing email campaigns to his personalized contact list via our client platform or RESTful API. The service gives the senders the right amount of analytics to get the most value from each campaign and to reach each inbox.


Handle issues related to a variety of topics, including but not limited to: email anti-abuse, email fraud detection, email deliverability and compliance with the Sending Policy as well as local and global laws.
Assist in maintaining the platform’s reputation as an anti-spammer and take actions on compromised / problematic user accounts with bad statistics.
Perform user activity monitoring and analysis.
Process complaints received at the platform’s abuse desk.
Investigate and take actions on various fraud cases.
Work closely with the rest of the Compliance / Deliverability team and other relevant departments (including Dev, Product, Sales, Support and Customer Success teams) to consistently improve upon internal processes and monitoring tools for deliverability, anti-abuse, fraud detection, and compliance.

Изисквания и необходими умения

At least 1 year of experience in the Email industry.
Fluency in French and English languages is a must (C1).
Proficient in technology.
Problem-solving skills to review statistics and analyze detailed reports.
Strong organization skills with ability to meet deadlines, prioritize and complete time-sensitive tasks daily.
Familiarity with Google Apps, Excel, and others similar would be considered an advantage.

Ние Ви предлагаме

An attractive remuneration.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Trainings and extensive performance improvement programs.
Great opportunities for career development.
Open-minded management team promoting innovation, personal and professional development.
Employee referral bonuses.
Fixed-working hours (10:00-19:00).
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.
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