Company Description
Sutherland is a digital transformation company focused on
delivering exceptional experiences for both customers and
employees. For over 30 years, we have been entrusted with caring
for our clients’ customers – a responsibility we believe we should
earn every day. We are dedicated to making those experiences as
delightful as possible – instantaneous, relevant, predictive and
frictionless. As an early pioneer in robotic automation, we added
to our core through steady investment and acquiring key
capabilities. Our design capabilities marry human insight,
design-thinking, and process engineering. To make these designs
come to life as envisioned by our designers, we employ the latest
in robotic automation, conversational AI techniques with a range of
AI-ML enhanced products and cloud-based platforms.
We believe that the best relationships come from trust and value.
We call it One Sutherland.
Job Description
Love technology? Bilingual with strong Hebrew and English
communication skills? We have the perfect opening for you! Join us
as an Enterprise Technical Support Engineer and stand a chance to
develop your IT skills while working with experts in the field of
technology for a very dynamic team!
In this role, you get to:
Provide end-to-end complex technical support for issues logged in
the ticketing system by telephone and email
Resolve technical questions and inquiries from customers, partners,
and field reps by answering technical questions/problems and
creating appropriate workarounds or solutions to these problems
Provide answers to clients by identifying problems, researching
answers, and delivering a solution.
Our ideal candidates have:
2+ years of experience in a corporate to enterprise IT
environment
Excellent primary language communication skills (B2 or above) and
moderate proficiency in English
IT experience in 2 or more technologies
An analytical thinking capability and the ability to multitask
A strong aptitude for learning new technologies and understanding
how to utilize them in a customer-facing environment
At Sutherland, you can enjoy:
Attractive salary + extra bonuses
Entirely work from home mode
Excellent social benefits package including Health Insurance, Life
Insurance, Food vouchers
Rewards and recognition programs
Trainings following the leading global standards for the highest
quality of Customer Service and Technical Support
Career development opportunities
21 days annual paid leave + 3 additional Wellness days
Regular work hours (Monday – Friday)
Teambuilding activities
