Company Description
Sutherland is seeking an attentive and goal-oriented person to join
us as Technical Support Guru with Italian and English. We are a
group of driven and hard-working individuals. If you are looking to
build a fulfilling career and are confident you have the skills and
experience to help us succeed, we want to work with you!
Job Description
Unleash Your Passion for Technology!
Are you enthralled by cutting-edge gadgets and software?
If yes, we have the perfect role for you! As we aim to scale up our
service delivery center in Sofia and we’re scouting for Technical
Support Gurus to provide expert assistance with routers, Wi-Fi
configurations, smart control ecosystems, and device
integration.
Your Mission:
Deliver exceptional customer service and technical support via
phone and email.
Address customer inquiries related to accounts, products, and
orders with expertise.
Use our advanced toolkit to diagnose and solve technical
challenges.
Maintain a balance of professionalism and warmth in every customer
interaction.
Adhere to our esteemed clients’ guidelines and our organizational
policies.
Efficiently direct inquiries to the relevant teams for thorough
resolution.
Your Arsenal:
Mastery of Italian (written and spoken) with strong command over
English.
Proficient in computer navigation and adept at multitasking.
Familiarity with internet router specs, connectivity issues, and
troubleshooting.
Skilled in simplifying complex tech issues for a non-tech
audience.
In-depth understanding of consumer electronics and troubleshooting
techniques.
Exceptional communication skills, coupled with flexibility in work
hours.
What’s in It for You:
A competitive remuneration package that rewards your expertise.
Work in a contemporary office setting in Sofia’s heart.
Performance-based incentives to keep you motivated.
Access to premium training to bolster your skills.
A comprehensive benefits package, including additional health and
life insurance, food and gift vouchers, and a transport
allowance.
Employee recognition programs to celebrate your achievements.