60K is the largest independent outsourcer not only in Bulgaria but
on the Balkans as well
For 60K the key to a successful business comes from within and is directly related to how positive, satisfied and successful everyone who works for us is.
We strive to provide a leading customer experience service which acts as an extension of our client’s businesses and exceeds the expectations of their end customer.
We have proven ourselves as a trustworthy partner that works with global clients who are known as worldwide leaders in their business sector.
Our Client is the global leader in conversational commerce
solutions, working on transforming how people communicate with
brands. With over 18,000 customers using our solutions to
orchestrate humans and AI alike, we strive to create a convenient,
deeply personal bond — a conversational relationship — with their
millions of consumers. Over the next three years, our goal is to
transform the 268 billion analogue phone calls between a brand and
its end users to digital on our new platform. Thus enabling the
latter get back time and experience a more connected relationship
with the brand in which sales, service, marketing, branches,
stores, and contact centers become a unified experience.
• Provide a world-class technical support and on-boarding assistance to international clients through online chat;
• Diagnose and find solutions to routine customer inquiries;
• Assist clients with the product on-boarding process and support the client's drive towards self-sufficiency;
• Apply our Client’s suite of products and solutions to achieve customer objectives and align with the revenue growth goals;
• Escalate and follow up on unresolved issues.