60К (Sixty K)
над 300 служителя Кандидатстване
Technical Support Specialist
София
длъжност на пълно работно време

Technical Support Specialist

София длъжност на пълно работно време

За нас

60K is the largest independent outsourcer not only in Bulgaria but on the Balkans as well
For 60K the key to a successful business comes from within and is directly related to how positive, satisfied and successful everyone who works for us is.

We strive to provide a leading customer experience service which acts as an extension of our client’s businesses and exceeds the expectations of their end customer.

We have proven ourselves as a trustworthy partner that works with global clients who are known as worldwide leaders in their business sector.

Отговорности

Our Client is the global leader in conversational commerce solutions, working on transforming how people communicate with brands. With over 18,000 customers using our solutions to orchestrate humans and AI alike, we strive to create a convenient, deeply personal bond — a conversational relationship — with their millions of consumers. Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its end users to digital on our new platform. Thus enabling the latter get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centers become a unified experience.

Your tasks:
• Provide a world-class technical support and on-boarding assistance to international clients through online chat;
• Diagnose and find solutions to routine customer inquiries;
• Assist clients with the product on-boarding process and support the client's drive towards self-sufficiency;
• Apply our Client’s suite of products and solutions to achieve customer objectives and align with the revenue growth goals;
• Escalate and follow up on unresolved issues.

Изисквания и необходими умения

Requirements for the position:

• Fluency in English - verbal and written;
• Ability to work on 24x7 shifts;
• Customer orientation;
• Great interpersonal skills;
• Excellent listening and presentation skills;
• Ability to multi-task without compromising quality;
• Experience in customer service via chat or telephone – an advantage;
• HTML / CSS / JavaScript/ SQL knowledge;
• Application support hands-on experience – an advantage;
• 2-4 years of experience in a similar role in a SaaS or web company - Strong Advantage.

Ние Ви предлагаме

Becoming part of our team you will get in return:

• Attractive remuneration package;
• Excellent multinational business environment and a friendly atmosphere;
• Great team of qualified professionals willing to help, guide, and coach you;
• Lots of benefits such as: food vouchers, additional health care including dental and optics packages, equipped fitness with a trainer, a hair dresser’s saloon and free company transportation for the Sofia office building;
• Career development and further personal growth opportunities.
Zaplatomer.bg