Pontica Solutions is an award-winning BPO company that offers great
opportunities for young professionals in the field of customer
success, people management, project management, marketing, and IT.
As we are growing fast, we are looking for a motivated professional
to join our team in Sofia.
Organize training sessions for new hires and ensure successful
transfer of knowledge to all agents.
Collaborate with clients and Team Managers to identify and address training needs.
Design and deliver educational materials (training programs, videos, presentations, manuals).
Make sure agents develop their skills and successfully address clients’ needs.
Track the team’s performance to assess training effectiveness.