**All interviews will be conducted remotely (online or by
Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. As we are growing fast, we are looking for a motivated professional to join our Training Department.
Organize training sessions for new hires and ensure successful
transfer of knowledge to all specialists.
Collaborate with the client and Team Managers to identify and address training needs.
Design and deliver educational materials (training programs, videos, presentations, manuals).
Make sure teams develop their skills and successfully address clients’ needs.
Track the team’s performance to assess training effectiveness.