It's fun to work in a company where people truly BELIEVE in
what they are doing!
We're committed to bringing passion and customer focus to the business.
Who is Concentrix?
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.
Your Job Role:
• To handle PC/Console gaming issues by providing solutions to the gamer’s cases via email;
• To handle the communication with the gamers in a professional manner, taking ownership of their cases, and deliver an exceptional customer experience with every interaction;
• To provide accurate, valid and complete troubleshooting by following the right processes and using the right tools;
• To contribute positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys;
• To develop a deep knowledge of our client’s products and process;
• To support the extended teams, new projects and the wider business as and when required;
• To show flexibility to work shifts as needed with an understanding for the demands of the business and our clients.