Join Sutherland – Where Your Career Soars!
About us!
Sutherland is pioneering Customer Experience Management (CXM)
Globally for 37 Years! As a powerhouse in automation and innovative
solutions, we thrive on delivering exceptional service to our
clients’ customers across the globe. With a presence in 60
locations worldwide, including Bulgaria since 2008, we’re a diverse
team of over 2,000 dedicated individuals working across Sofia,
Varna, Burgas, or from the comfort of home, serving in 17
languages!
About your next great opportunity:
As a Customer Support Specialist, you will play a key role in
delivering an exceptional customer experience. Serving as the first
point of contact, you’ll support our customers through phone, chat,
and email, ensuring their questions are answered and their issues
are resolved with care and professionalism.
Join us in our cozy Sofia office where ideas flow and teamwork
thrives!
We offer relocation support for moving to Sofia, including
assistance with travel, accommodation, and settling in—so you can
focus on growing your career from day one.
Job Description
Respond to customer inquiries via phone, chat, and email
Accurately document all customer interactions and case details in
the CRM system
Follow communication procedures, guidelines, and policies.
Escalate complex or sensitive cases to the relevant internal teams
while ensuring the customer is kept informed throughout
Navigating multiple systems simultaneously
Qualifications
Excellent knowledge of Romanian (C1) and English (B2)
Excellent written and verbal communication skills
Strong computer literacy and the ability to navigate multiple
systems and platforms with ease
Strong attention to detail and the ability to follow processes and
guidelines accurately
Previous experience in a customer support or customer-facing role
is an advantage
Willingness to work on shifts 24/7
What We Offer:
Attractive salary and long-term job security with a permanent
contract
Relocation support to Sofia, Bulgaria including: travel,
accommodation and settling in.
21 days of paid annual leave
Additional health and life insurance
Meal and gift vouchers
Transportation allowance
Employee recognition programs
Individual training for professional development
Clear career prospects with internal promotion opportunities
Modern and pleasant work environment with cozy relaxation areas
24/7 shifts available
