Workforce Operations Manager

Sofia full-time

About us

We’ve been turning job searches into exciting new beginnings for 18 years! With offices
in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international
companies. We believe in helping people grow into their best selves, and our ever-growing
network of happy candidates and clients is what drives us forward. Let’s shape the future
together!

For one of our clients – a leading software development company and award-winning game
provider in the casino industry, creating immersive and innovative gaming experiences as part
of an international tech group, we are on a lookout for confident and energetic people for the
role – Workforce Operations Manager.

Responsibilities

*Develop and execute effective workforce strategies that support business growth;
*Forecast staffing needs and create fair, optimized shift schedules;
*Lead, support, and grow a motivated workforce and BI team;
*Oversee time-tracking systems and ensure accurate, compliant records;
*Analyze workforce data to identify trends and suggest smart improvements;
*Prepare clear, actionable reports on staffing, labor costs, and team performance.

Requirements and necessary skills

*Bachelor’s degree or equivalent experience in a relevant field;
*Minimum 3 years in a leadership or workforce management role;
*Advanced English skills — confident in both speech and writing;
*Strong Excel and MS Office skills; analytical mindset is a plus;
*Proven leadership with the ability to build and support high-performing teams;
*Familiarity with Bulgarian labor law; iGaming background is a plus, not a must.

We offer

*Competitive salary and additional bonuses;
*Stable and secure job and paid annual leave days;
*Private health insurance, public transportation cards, food vouchers, MultiSport card;
*Paid training and ongoing learning opportunities for all employees;
*Opportunities for career growth and development;
*Work in a friendly environment that values skills and collaboration.

If you’re excited and confident that you’re the perfect fit, we’d love to hear from you! Take
the next step by sending us your detailed resume in English at your earliest
convenience. (Don’t forget to include the reference number MA_)
We’ll be in touch promptly with candidates whose profiles closely match our requirements.
Your privacy is our priority—rest assured that all information is handled in full compliance
with the Commission for the Protection of Personal Data (Астреа Рикрутмънт ЕООД, reg. No 1809).

Contact Information

Phone: 0884978869

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