Our client is a modern personalized digital wallet that brings a
new alternative to meet the growing needs of today’s online
businesses. The secure online payment system is available in more
than 30 countries in Europe and lets customers receive, send,
withdraw and exchange money instantly – all with one simple
Organize the customer support team, gather and centralize
Responsible for the team performance and help agents improve their skills and motivation.
Ensure clients receive the highest level of customer service.
Develop and execute an organized, efficient and structured working process.
Build the basic customer support tools such as templates, manuals, etc.
Execute weekly reporting, monthly business review presentations and quality evaluation.
Meet predetermined targets and represent the company in a professional manner.