TTEC
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Customer Service Representative with German
Sofia
full-time
Between 2000 and 3000 bgn

Customer Service Representative with German

Sofia full-time Between 2000 and 3000 bgn

About us

We are looking for...

We are looking for dynamic, resilient candidates, with a positive attitude and excellent interpersonal skills. To succeed in this role you must be a confident and enthusiastic individual who will strive to go that extra mile for our customers.

Responsibilities

What would you be doing?

As a Customer Relations Specialist, you will be the first point of contact for both our business and consumer customer base, responding to multichannel queries. We strive on offering the very best levels of customer service and believe in "what we say and how we say it" leaves a lasting impression with our customers. Therefore we will provide you with all the necessary tools, training and confidence needed to do a great job.

Tasks include:

• Supporting business and consumers via inbound calls, emails;
• Assisting customers with placing orders or solving any queries related to the order;
• Update customers' information within the client system;

Requirements and necessary skills

We especially value candidates with:

• Good German & English language skills both written and verbal;
• Well organized with an attention to detail with a positive and enthusiastic attitude;
• Good data input skills and be comfortable with working with a variation of systems including Microsoft Office and be adaptable to new systems introduced.

We offer

What we offer:

• Competitive annual base salary;
• Great international atmosphere and relax area with kitchen, massage chairs, board games and soccer table;
• Continuous paid training on the latest technology;
• Private Health/Medical Insurance and Eye Care Reimbursements;
• 20 Annual leave days.
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