Easy Consult has stood for quality and innovation on the Bulgarian
Human Resources solutions market with uncompromised recognition
In partnership with our client we are looking for an experienced and dynamic Team Leader, taking ultimate responsibility for a high quality BPO company.
Essential functions and job duties:
- Ensure assigned team’s clear understanding and importance of achieving goals and critical objectives.
- Review team performance and delivers monthly performance reviews.
- Create and foster a customer excellence focused environment.
- Plans and manages work of staff, makes decisions regarding pay, performance management, development, employment, and staffing.
- Identify development opportunities within the team and provide appropriate training and mentoring resulting in improved performance.
- Provide required direction to a team of Customer Service Representatives to ensure service coverage and quality contact objectives are consistently achieved.