Софтуерен университет ЕООД
Customer Support Specialist
длъжност на пълно работно време

Customer Support Specialist

София длъжност на пълно работно време

За нас

Hey there,

We are SoftUni - an education initiative for high-quality software education and one of the biggest and most well-respected educational institutions in Bulgaria.
Our mission is to provide the opportunity for education, profession and work for thousands of young people in the most desirable career areas in the world – Software engineering, Digital Marketing, and Computer Art.

Currently, we are looking for a Customer Support Specialist to join our team.


- Manage outbound calls
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Manage transactions
- Processing invoices for payment
- Coordinating administrative tasks during exams and providing support to students

Изисквания и необходими умения

- Previous call center, administrative and/or customer service experience preferred
- Proficient with MS Office products (Word & Excel)
- Fluent in English: both written and verbal
- Excellent customer service skills
- Ability to multi-task
- Courteous, positive attitude
- Good problem-solving and negotiation skills
- Ability to work productively and cooperate with others in a team atmosphere

Ние Ви предлагаме

- Challenging and interesting projects that will change the software industry in Bulgaria
- Меmbership in a dynamic team where creative ideas and innovative approaches are appreciated
- Competitive remuneration and bonus schemes
- Flexible working time
- Opportunities for a career development and growth
- Free education across every SoftUni academy
- Membership card for access to sports facilities in Sofia and across the country
- Fresh and seasonal fruits at the office every day
- Membership cards and discounts in various restaurants, optics, etc.