Escalation Specialist

Sofia full-time

About us

Our client is a German-Polish globally successful startup – the #1 choice for ground transportation which offers a flexible way to book and manage your transfers worldwide. They operate in over 100 countries and connect passengers and bookers from Fortune 500 companies, airlines, online travel agencies via a powerful and user-friendly technology platform.

Join the new team and work on solving exciting real-world challenges that push the mobility technologies forward!

Responsibilities

Responsible for complaint investigations and refunds.
Communicate with customers through non-voice communication channels to identify the best solution for the issue.
Execute an organized, efficient and structured working process.
Meet predetermined targets and represent the company in a professional manner.

Requirements and necessary skills

Excellent knowledge of English is a must.
Previous experience in client services.
Excellent communication skills.
Dynamic personality adapting to changing environment – ability to multitask and manage time effectively.

We offer

Attractive remuneration (review every 6 months) + performance bonuses.
Fixed working hours (Sat-Wed).
Referral bonuses.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.

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