CSR Online Advertising Specialist- Bulgarian Speaker
Cracow, Полша
длъжност на пълно работно време

CSR Online Advertising Specialist- Bulgarian Speaker

Cracow, Полша длъжност на пълно работно време

За нас

At Majorel, we create amazing customer experiences that people value and we are proud of. By combining talent, data, and technology we deliver real impact for our partners.

Our vision is to be our clients’ trusted long-term partner for customer engagement in a constantly changing world. Creativity, Excellence and Respect drive everything we do. This ensures success for our partners and allows us to thrive as one team.

Majorel is an equal opportunities employer and embraces diversity and does not discriminate on the grounds of gender, age, ethnicity, race, nationality, religion, disability, gender identity, sexual orientation, marital or civil partnership status.



Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Отговорности

Role Description

As a CSR Online Advertising Specialist you will be providing high quality customer assistance to our Client’s customers. In this role you will be working on our client’s site to apply an understanding of their products and drive ROI to an existing customer starting of small and medium business accounts with further development opportunities. Key activities include customer account reviews, upselling, pro-actively establishing client satisfaction and ensuring adaptation of account optimisation.



Duties and Responsibilities

Provide high quality online customer service via phone, chat and email that exceeds the customers’ expectations

Deliver efficient troubleshooting and query resolution

Assist customers with account optimisation through various communication channels including social networks

Upsell additional product features to existing B2B customers

Identify, qualify and overcome customer objections

Ability to research and develop knowledge of customers products and services

Collaborate with other departments to resolve customer escalations within agreed timeline

Meet deadlines with a fast paced environment

Use initiative to identify trends and/or process improvements

Participate in on-going product training and process upskilling

Gain an in depth knowledge and understanding of all online advertising services including PPC, Maps, Analytics, Shopping and Search

Изисквания и необходими умения

Minimum Qualifications

Fluency in written and spoken English and the required language for the role

1 years’ experience in a customer service related field

BA/BSc degree or equivalent



Preferred Qualifications

Previous product experience

Fluency in additional European languages



Person Specification

Excellent communication and negotiation skills and confidence in dealing with customers

Comfortable working in an online environment with general computer literacy

Strong analytical and problem solving abilities

Self-motivation to meet and exceed individual and team targets

General knowledge of social media and digital platforms

Ability to work individually and as part of a team



Competencies

Solutions Orientated

Initiative

Collaboration

Organizational commitment

Customer Focus

Teamwork

Organization & Planning

Results Orientated

Attention to detail

Problem Solving & Information Gathering

Resilience & Adaptability

Ние Ви предлагаме

Vibrant, multi-cultural environment

Career & Personal Development

Quarterly performance bonus

Comprehensive Benefits Package

Subsidized Health Insurance

Access to Discount Schemes

E learning access

Paid Annual Leave