Джи Ейч Би Ейджънси ЕООД
под 5 заети служителя Кандидатстване
Customer Support Representative with German
София
длъжност на пълно работно време

Customer Support Representative with German

София длъжност на пълно работно време

За нас

We are currently looking for the best STAR candidate for one of our biggest and fast-developing clients in the online gaming area. Career development, management support, great salaries and top office location are only a small part of the perks this company has to offer for the Customer Support Representative with German and English position.

Отговорности

You would be doing:

• Provide online troubleshooting by chat, phone calls & Emails;
• Resolve customer queries while keeping both the company and customer’s best interest in mind;
• Maintain an excellent customer satisfaction level for both chat & Email;
• Perform proactive phone calls to customers according to predefined segments;
• Report relevant departments regarding site issues, in accurate content and trouble shooting;
• Report in a timely manner VIP and regular customer escalations.

Изисквания и необходими умения

You would have/be:

• Experience in Customer Support OR Sales – a must;
• German and English - excellent level of speaking and writing;
• Knowledge of Microsoft Office tools;
• Excellent interpersonal and communication skills;
• Ability to learn and adapt in a fast and dynamic environment;
• Previous experience in the Gaming industry or Forex – an advantage;
• Willingness to work on a flexible schedule (8:00-16:00, 12:00-20:00; 16:00-24:00h), including weekends and holidays.

Ние Ви предлагаме

We have to offer you:

• A great and competitive salary and monthly bonus scheme;
• Supportive management and working environment;
• Flexible working hours;
• 7-hour working day + 1 hour break;
• Great extra benefits;
• Amazing and modern office in the heart of Sofia;

Star Gate Recruitment owns licence No 2649 from 29.10.2018
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