We are currently looking for the best STAR candidate for one of our biggest and fast-developing clients in the online gaming area. Career development, management support, great salaries and top office location are only a small part of the perks this company has to offer for the Customer Support Representative with German and English position.
You would be doing:
• Provide online troubleshooting by chat, phone calls & Emails;
• Resolve customer queries while keeping both the company and customer’s best interest in mind;
• Maintain an excellent customer satisfaction level for both chat & Email;
• Perform proactive phone calls to customers according to predefined segments;
• Report relevant departments regarding site issues, in accurate content and trouble shooting;
• Report in a timely manner VIP and regular customer escalations.