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Customer Support Representative with Dutch
Sofia
full-time
Between 2000 and 3000 bgn

Customer Support Representative with Dutch

Sofia full-time Between 2000 and 3000 bgn

About us

We are currently looking for the best STAR candidate for one of our biggest and fast-developing clients in the online gaming area. Career development, management support, great salaries and top office location are only a small part of the perks this company has to offer for the Customer Support Representative with Dutch and English position.

Responsibilities

You would be doing:

Provide online troubleshooting by chat, phone calls & Emails;
Resolve customer queries while keeping both the company and customers best interest in mind;
Maintain an excellent customer satisfaction level for both chat & Email;
Perform proactive phone calls to customers according to predefined segments;
Report relevant departments regarding site issues, in accurate content and trouble shooting;
Report in a timely manner VIP and regular customer escalations.

Requirements and necessary skills

You would have/be:

Experience in Customer Support OR Sales a must;
Dutch and English - excellent level of speaking and writing;
Knowledge of Microsoft Office tools;
Excellent interpersonal and communication skills;
Ability to learn and adapt in a fast and dynamic environment;
Previous experience in the Gaming industry or Forex an advantage;
Willingness to work on a flexible schedule (8:00-16:00, 12:00-20:00; 16:00-24:00h), including weekends and holidays.

We offer

We have to offer you:

A great and competitive salary and monthly bonus scheme;
Supportive management and working environment;
Flexible working hours;
7-hour working day + 1 hour break;
Great extra benefits;
Amazing and modern office in the heart of Sofia;

Star Gate Recruitment owns licence No 2649 from 29.10.2018
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