Logical Recruitment Partners
Finnish Speaking Customer Service/ Technical 1st Line Support
Sofia
full-time
Between 2000 and 3000 bgn

Finnish Speaking Customer Service/ Technical 1st Line Support

Sofia full-time Between 2000 and 3000 bgn

About us

Working for a Major Global Software company.

Responsibilities

• Accepting requests through different communication channels, logs and identifies the problem;
• Responding to customers via phone, chat and/or email;
• Investigate the complaint, coordinate with other departments to identify best course of resolution;
• Keep all involved parties on the status of the case;
• Demonstrate sense of urgency;
• Manage customer expectations by taking into consideration customers’ entitlement and customer issue;
• Execute data quality checks to ensure consistency and accuracy of reporting.
• Keeping customers informed, setting and following up on commitments, keeping precise case documentation and case ownership;
• Meeting deadlines and delivering services according to customers’ service level agreements.

Requirements and necessary skills

• Fluency in Finnish;
• Good English skills;
• Ability to work under pressure;
• Proactivity; eagerness to learn and improve;
• High level of planning and organizational skills;
• Previous experience in customer facing environment would be considered as an advantage;
• Experience in MS Office Products

We offer

Monday to Friday
No Weekend work
2800-3000 BGN monthly
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