IT & Specialized Equipment Service Specialist

IT & Specialized Equipment Service Specialist

Burgas full-time

About us

About Danlex

If you are looking to step up your career, Danlex is the perfect professional place to achieve this goal. Danlex is an innovative company offering a challenging and fulfilling work with real-world impact. It has a small and tightly knit team of specialists in their respective domains. By working for the company, you will be engaged in a dynamic and growing high-tech industry while sharing an excellent office atmosphere with your co-workers in a company-owned building.

Since 1998, Danlex is an official representative of industry leaders Smiths Detection, Vanderlande Industries, and CEIA.
Danlex is a project-oriented company operating on the following markets: Bulgaria, Macedonia and Kosovo.
Amongst the companys major clients are: the Bulgarian Customs Agency, all five international airports in Bulgaria, Directorate General Civil Aviation Administration, Air Traffic Service Authorities, Ministry of Interior, Parliament of Bulgaria, Administration of the President, National Service for Protection, Bulgarian Posts, The Supreme Administrative court and many others.
Danlexs market share in Bulgaria is over 95% and the company has a considerable presence in the other markets on which it operates.

Business field
Danlex is active in the field of sales and maintenance of the following equipment:
Inspection and detection systems for airports, customs, ports, government buildings and critical infrastructure.
Baggage handling systems for passenger terminals and airports.

The company is looking for a responsible, highly motivated and result driven IT & Service Specialist for its team in Burgas.


Do you have an in-depth understanding of IT support processes? Do you have communications skills? Are you experienced in customer service? Are you technologically savvy? Do you enjoy assisting others?
If you like to be well informed on the latest developments and trends in the IT industry and you feel ready to contribute to the safety and security of society. If you are a great team player with a passion for Information Technology, and you have what it takes to deliver excellent customer service, you might be the right candidate for this position!
To apply for this position, you should have a solid Information Technology background combined with electronic equipment service experience.
As an IT & Service of electronic equipment Specialist, you will perform on-site or remote servicing, repair and installation of hardware, software and network components. You will provide internal and external IT assistance. You will execute requests in person, by mail or phone. You will join us in the execution of projects for customers including airports, harbours, customs and border authorities.

Duties and Responsibilities:
Maintenance and technical support of specialized electronic equipment
Installation and commissioning in accordance with operational, security and safety standards of electrical and electronic equipment
Resolution of IT and technical support issues
Installation of new software and hardware components
Possession of working knowledge of our and end-user equipment technology
Troubleshooting and resolution of issues on our and customer IT and specialized electronic and electric equipment
Perform necessary upgrades to the network infrastructure
Ensure data storage is safe and secure. Maintaining, backing up and securing databases, as well as restoring files as needed
Educate co-workers about network security and best practices for computer usage
Provide product training to our clients for the safe and effective operation of the equipment
Document, monitor and file all case related details and technical documentation
Ensure high quality technical support and increase client satisfaction
Provide technical support to co-workers
Administer online and offline communication with manufacturers, suppliers and clients;
Identify areas of improvement and suggest possible upgrades and changes.

Requirements and necessary skills

The Applicant
Education and training:
BS degree in Engineering, with interests and knowledge in Information Technology, Computer Science or related field
English Certificate accepted level B2. Level C1 will be considered as an advantage. Applications, submitted without an English certificate will not be considered.
Industry certifications and memberships will be considered as a plus

Required Skills and Experience:
2+ years proven track record of maintaining IT and technical equipment
Strong analytical, diagnostic, and problem-solving skills
Detail and goal oriented
Customer-service orientation and experience
Ability to manage multiple projects simultaneously while maintaining high customer service standards
Ability to communicate complex concepts to a general audience
Excellent IT and communication skills
Knowledge of basic virtualization and containerization technologies

Other Requirements:
Excellent written and verbal communications skills in Bulgarian
Excellent verbal (minimum level B2) and written (minimum level C1) language skills in English (Certificate)
Willingness to travel and work out of the office
Working hours: usually from 9am to 6pm, Monday to Friday week, occasionally 24/7 Hotline Support
Drivers license Category B

We offer

Full-time position with competitive salary
Plenty of opportunities for personal and professional development
Additional medical insurance

If you fulfil our expectations and are interested in the current position, we look forward to receiving your CV via Apply button.

Please consider that a well-written motivation letter, references from previous employers, certificates, and other proof that you meet our expectations, can provide you with advantages over other candidates.

Only pre-qualified candidates will be invited to an interview.