Human factor is the most crucial aspect for the success of every
organization. Astrea creates solutions, while at the same time puts
into this process uniqueness, creativity, flexibility, energy and
positive thinking. We will find for you, the right people on the
right place. Our striving is to improve the interaction between
individuals and organizations at all levels thanks to the already
proved business strategies and processes.
About the company:
Our partner is among the leaders in the field of outsourced support services in Bulgaria and many other places all over the world. As they follow the expansion of their business by adding one of the most progressive money management platforms to their client portfolio, the company is looking for Chat Support Representatives to join this new and exciting project!
Essential Job Functions:
* Provide live chat support for innovative fintech products;
* Deliver great customer service by understanding client concerns;
* Respond accordingly and as quickly as possible;
* Demonstrate great inside and out product and service knowledge;
* Follow up with the customers and track communications;
* Give personal attention and be responsive in order to create great experience for every user and build long-term partnerships.