Easy Consult Ltd.
Technical Service Desk Support 1st level
София
full-time
Between 2000 and 3000 bgn

Technical Service Desk Support 1st level

София full-time Between 2000 and 3000 bgn

About us

Our client is a leading international commercial bank with over 800 branches and offices in 50 countries. The company serves more than 11 million private and small-business customers nationwide and over 70,000 clients worldwide. The banks gross revenues of 8.6 billion euros with approximately 48,500 employees.
As of now they are looking for their next 1st line Technical Service Desk user support

Responsibilities

Your main tasks and activities as a Technical support will be:
- Provide phone support to end-user phone and classifying incidents and requests;
- Resolve standard IT problems and report to the next higher level if required;
- Keep tech-desk documentation and update requests;
- Track hardware assets and documents software purchases and test and installation of new or revised hardware and software versions;
- Responsible for user support and administration (mailboxes; software distribution; user accounts; lock/reset Password).

Requirements and necessary skills

Basic requirements:
- Previous experience in user support;
- Good English command – minimum B2;
- Windows and MS-Office skills;
- Strong analytical skills to effectively resolve or escalate customer's problems.
- Being a team-player with openness for business travels for trainings.

We offer

The offer is:
- Competitive salary plus a variable compensation component and numerous benefits;
- Full healthcare package, including insurances and mental health care;
- Vacations and paid days off;
- Company social events, company car and many employee discounts;
- Professional development and job training, tuition assistance.
ЕNHANCE YOUR TALENT! If you think you match the requirements above and you are interested in this opportunity, please do not hesitate to send us your CV in English.

Only short-listed candidates will be contacted.
Easy Consult Company LTD - Recruitment Agency (license № 2339 from 30.08.2017)
Our services are free of charge for candidates.

Contact Information

Phone: +359 882 112 780