Pontica Solutions
50 - 300 служителя Apply
Supervisor with English
Varna
full-time

Supervisor with English

Varna full-time

About us

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.

Join our new team and work with amazing minds that change the way goods are delivered in urban areas.

Responsibilities

YOUR ROLE:
Organize the LiveOps support team, gather and centralize knowledge.
Responsible for the team performance; improve their skills and KPIs.
Handle escalated issues, research requests, and focus on delivering world-class service to the clients.
Execute weekly reporting, monthly presentations, and quality evaluation.
Participate in reviewing processes and workflow to diagnose areas for improvement.
Establish regular communication and collaboration with the Team Manager and the client.
Meet predetermined targets and represent the company in a professional manner.

Requirements and necessary skills

REQUIRED SKILLS:
Proven working experience as a Supervisor or a relevant leadership role in the BPO sector.
Strong organizational and management skills with the ability to prioritize time effectively.
Excellent communication and problem-solving skills.
MS Office, in particular, Excel.
Fluent in English.
Tech-savvy, reliable, positive, and target driven professional able to manage tasks with a sense-of-urgency.

We offer

WHAT WE OFFER:
An attractive remuneration + annual review. Referral bonuses.
Home office option.
Online training – provided by the client.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.
Zaplatomer