As the world moves to eMoney, Energize Global Services (EGS)
provides the tools, services and all things needed for banks,
telcos, fintech, payment companies and more.
We’re part of the world’s largest and Europe’s #1 leader in Fintech
and Payments company, servicing over 100+ brand name global banks.
You will be working with experienced experts and professionals, as
well as with the great engineers, delivery people and our
colleagues. We deliver the daily success stories to our partners in
Europe and USA. Our clients are global leaders, public IPO
companies, world leading IT & FinTech companies.
Major Responsibilities:
- Contribute in the troubleshooting and resolution process to
provide a rapid restore or service recovery
- Perform detailed analysis at application and/or infrastructure
level in case of incidents and problems mainly at application
level
- Interact with various internal Monitoring, Operations and
Development support functions to resolve production issues or to
redesign/refine processes, procedures, delivery mechanisms and
support models
- Identify Single Point of Failure both at application and
infrastructure level
- Ensure compliance with departmental policies (i.e. change
control, IT security standards, release management, incident
management)
- Review application support documentation
- Contribute to process development and best practice. Looking at
new ways to improve resilience, performance levels and
supportability
Phone: +16173957777
