Energize Global Services
Application Support Engineer

Application Support Engineer

Sofia full-time

About us

As the world moves to eMoney, Energize Global Services (EGS) provides the tools, services and all things needed for banks, telcos, fintech, payment companies and more.

We’re part of the world’s largest and Europe’s #1 leader in Fintech and Payments company, servicing over 100+ brand name global banks. You will be working with experienced experts and professionals, as well as with the great engineers, delivery people and our colleagues. We deliver the daily success stories to our partners in Europe and USA. Our clients are global leaders, public IPO companies, world leading IT & FinTech companies.


Major Responsibilities:

- Contribute in the troubleshooting and resolution process to provide a rapid restore or service recovery
- Perform detailed analysis at application and/or infrastructure level in case of incidents and problems mainly at application level
- Interact with various internal Monitoring, Operations and Development support functions to resolve production issues or to redesign/refine processes, procedures, delivery mechanisms and support models
- Identify Single Point of Failure both at application and infrastructure level
- Ensure compliance with departmental policies (i.e. change control, IT security standards, release management, incident management)
- Review application support documentation
- Contribute to process development and best practice. Looking at new ways to improve resilience, performance levels and supportability

Requirements and necessary skills


- Linux OS knowledge
- Knowledge of Client Server architecture
- Experience in Apache Server Configuration is a plus
- Knowledge of Adobe Experience Manager 6.2 (CQ5) is a plus
- Basic knowledge of Java
- Ability to work autonomously
- Accurate, assertive, pro-active and persistent
- Good communication and interpersonal skills
- Very good English skills

We offer

We provide:

- Highly competitive salary
- Advanced health insurance package
- Benefit and complementary cards
- Extremely professional working environment and opportunities for professional growth

Should you consider yourself as the right candidate for this role and would like to join our team, we would be glad to receive your CV.

Only shortlisted candidates will be contacted for an interview! All applications will be treated with strict confidentiality!

Contact Information

Phone: +16173957777