Astrea was found in 2007 with one principal mission – to be
different. We transformed this vision into a key driver of our
efforts to be always available when our clients or partners need us
to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients – a leading multinational company – we are looking for Tier 3 Technical Support Associate with German or Italian and English.
Recruitment and job application in time of coronavirus is not a new book, but everyday life. All
interviews will be conducted online or by phone for your comfort. The hiring process, starting dates
and initial trainings with our clients have been tailored according to the official prescriptions and
some of them will be conducted online.
Core Duties and Responsibilities:
* Provide prompt and complete resolution to high-end technical challenges and business issues that have been escalated through support cases;
* Achieve outstanding results by troubleshooting Cloud based services by using a variety of support tools;
* Provide expert knowledge in software products and achieve outstanding results in order to complete assigned project responsibilities;
* Conducts technical research for source of information required in support of request for information related to different applications;
* Interact with other team members in order to ensure a smooth support process.
Phone: 0885 865 066