We are Easy Consult – a well-known Bulgarian consultancy company,
connecting numerous companies and job applicants, helping both
sides to find the best fit for them.
We are looking for Team Lead with Spanish.
* Reviewing agents’ performance on a regular basis.
* Participating in the recruitment of new team members
* Taking responsibility for the team’s schedule – accounting for operational work hours, vacation and sick leave; creating and maintaining schedules for agents in the markets for which you are responsible
* Reviewing statistics and reports on day to day operations and make recommendations to optimise the team's efficiency
* Assisting the Marketing Department and Country Managers with local promotions and be updated on activities in the local market
* Ensuring that clients are kept happy and satisfied at all times by providing prompt responses and solutions
* Work closely with other departments such as the Payments & Fraud, CRM or Tech so as to solve customer queries
* Follow processes and procedures to make sure that available resources are used efficiently
* Helping to create and maintain an effective and positive working environment
* Focus on delivering team and departmental KPI's on a daily basis.
* Managing tasks and projects with a data driven and holistic approach.