Easy Consult Ltd.
Team Lead with Spanish
Between 2000 and 3000 bgn

Team Lead with Spanish

Sofia full-time Between 2000 and 3000 bgn

About us

We are Easy Consult – a well-known Bulgarian consultancy company, connecting numerous companies and job applicants, helping both sides to find the best fit for them.

We are looking for Team Lead with Spanish.


Job Description

* Reviewing agents’ performance on a regular basis.
* Participating in the recruitment of new team members
* Taking responsibility for the team’s schedule – accounting for operational work hours, vacation and sick leave; creating and maintaining schedules for agents in the markets for which you are responsible
* Reviewing statistics and reports on day to day operations and make recommendations to optimise the team's efficiency
* Assisting the Marketing Department and Country Managers with local promotions and be updated on activities in the local market
* Ensuring that clients are kept happy and satisfied at all times by providing prompt responses and solutions
* Work closely with other departments such as the Payments & Fraud, CRM or Tech so as to solve customer queries
* Follow processes and procedures to make sure that available resources are used efficiently
* Helping to create and maintain an effective and positive working environment
* Focus on delivering team and departmental KPI's on a daily basis.
* Managing tasks and projects with a data driven and holistic approach.

Requirements and necessary skills


* Excellent leadership and communication skills
* Great motivator
* Fluent Spanish and English
* Passion for team coaching and mentoring so as to develop team members and assist them in achieving set performance goals
* Excellent multi-tasker with an excellent eye for detail
* Able to provide a certain level of flexibility in relation to working hours
* Experience within Customer Support, ideally within a team-lead position, as well as Betting experience would be considered a great asset

We offer

What you will get:

• Competitive salary.
• Excellent remuneration package.
• Modern office with top location.
• Life insurance.
• Opportunity for professional development.

If this sounds appealing, don’t hesitate to apply. Send us your CV in English and we will contact the short-listed candidates as soon as possible!

All applications will be treated in strict confidentiality. Easy Consult Recruitment and Employment activities are based on a Recruitment license № 2339/ 30.08.2017