Pontica Solutions
50 - 300 служителя Apply
Live Operations Support Specialist with Polish
Sofia, Varna
full-time

Live Operations Support Specialist with Polish

Sofia, Varna full-time

About us

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our new team and work with amazing minds that change the way goods are delivered in urban areas.

Responsibilities

YOUR ROLE:
Manage and serve as the main point of contact for live services (mainly over chat).
Monitor live operations and make sudden, late-notice changes when necessary.
Proactively solve real-time issues before and as they emerge.
Troubleshoot client and driver issues.
Work in collaboration with other team members to improve operational performance.

Requirements and necessary skills

REQUIRED SKILLS:
Excellent written and verbal communication skills in Polish.
Good knowledge of English will be an advantage.
Previous experience in a customer-centric role, ideally in live customer support.
Extremely organized and able to manage tasks with a sense-of-urgency.
Logical thinker, who naturally looks to build efficient processes.
Tech-savvy with strong problem-solving skills.

We offer

WHAT WE OFFER:
An attractive remuneration + monthly bonus. Referral bonuses.
Different shifts between 09:00 and 01:00. Transport costs covered.
Training – provided by the client.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.