Pontica Solutions
50 - 300 служителя Apply
Customer Success Specialist with French

Customer Success Specialist with French

Varna full-time

About us

**All interviews will be conducted remotely (online or by phone).

In 5 years, our client has evolved from a start-up to Europe’s leading on-demand logistics platform that allows businesses in any industry to deliver to their customers with never-seen-before speed & efficiency.
Join our new team in Varna and work with amazing minds that change the way goods are delivered in urban areas.


Ensure good communication between couriers and customers to guarantee the success of each delivery.
Resolve problems that may arise during deliveries.
Make sudden, late-notice changes when necessary.
Troubleshoot client and driver issues.
Work in collaboration with LiveOps team to improve operational performance.

Requirements and necessary skills

Excellent written and verbal communication skills in French. Good knowledge of English.
Previous experience in customer services will be a plus.
Energetic, extremely organized, and able to manage tasks with a sense-of-urgency.
Tech-savvy with strong problem-solving skills.

We offer

An attractive remuneration + performance bonuses. Referral bonuses.
Part-time options.
Different shifts between 08:30 and 03:00. Transport costs covered.
Online training – provided by the client.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal, and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.