Telepeformance Greece
more than 300 служител€ Apply
Financial Services Dutch Support
Athens, Greece
full-time

Financial Services Dutch Support

Athens, Greece full-time

About us

Established in 1989, Teleperformance Greece was the very first company to introduce contact center outsourcing in the local market. In 2002 it became the Regional Headquarters for the Teleperformance Operations in South Europe and the Middle-East, and in 2004 it started becoming a major multilingual destination for Europe, the Middle East, and Africa. Today, it is a global multilingual destination serving over 140 markets in 39 languages & dialects and employing more than 8,700 people from 109 nationalities.

A Quality Management Certified Company and in full alignment with the GroupТs Performance Management Process and Standards; Teleperformance Greece operates today out of six Multilingual Hubs in Athens, two in Thessaloniki, and two more in Chania, with a combined capacity of more than 11,000 interaction ExpertsТ workstations.

We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Media & Entertainment, Retail and e-Retail, Technology, Telecommunications, and Travel area and we are proud to say that we have become one of the most attractive partners to support Customer Care, Technical Support, Customer Acquisition, Account Receivables Management and BPO Services in the European continent.

Responsibilities

Do you have excellent communication skills in Dutch? Support customers for financial services & money transactions
One of the biggest companies offering money transfer & financial services collaborates with Teleperformance Greece for exceptional customer support!

Our Dutch support team communicates with local agencies and individual customers from the Netherlands & Belgium to assist them with various financial services & money transactions.

Х Handle inquiries via phone & e-mail
Х Assist customers to modify transaction information
Х Educate customers how to manage their online accounts
Х Handle complaints politely & effectively
Х Reroute/escalate cases to different departments

Requirements and necessary skills

Х Near-native level of Dutch & good English knowledge
Х Experience in customer service would be an advantage
Х Tech savviness & multitasking skills to use multiple internal tools
Х Experience in the financial sector will be appreciated, but not required

We offer

Teleperformance Greece benefits and discounts

Х Excellent monthly salary
Х 2 Extra salaries per year
Х Extra Payment for Overtime, Sundays and Greek Bank Holidays
Х Bonus for referring new colleagues
Х Complete relocation support:
O Flight ticket to Greece
O Car transfer from Athens airport to Athens centre
O 2-week hotel accommodation
O Assistance finding an apartment
O Real estate fees covered by our company
Х 1-4 weeks training by certified instructors
Х Monthly Performance Bonus & Employee of the Month extra bonuses (based on performance)
Х Private insurance package and 24-hour psychological support line
Х Dental coupons and significant discounts on medical care
Х In-premises Doctor and Nurses
Х Antistress campaign: complimentary breakfast, yoga meditation, stress management sessions
Х Discount Book: Exclusive discounts on more than 200 stores & services for our employees
Х TP Family Program (summer camps for the children of our parents' employees and school supplies)
Х Sporting Events - parties, winter and summer trips, team events
Х Educational activities, foreign language learning and Greek language courses
Х Cultural activities to showcase the talents of employees
Х Actions and campaigns to promote diversity
Х Actions of charity and charity
Х Actions to protect the environment
Х Free language courses
Х Employee relations team to help new hires integrate in the Greek lifestyle and culture

Contact Information

Phone: +30 2109490500

ITCD