Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients
or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction represents our business card.
For one of our clients: a well-recognized company focused on process transformation and optimization – we are seeking candidates for a role with core functions for their business structure– Senior Operations Manager. The position includesleading all activities related to constructing and implementing operational objectives, creating the business concept of the respective account and maintaining optimal service level at any given moment.
Essential duties and responsibilities:
* Lead and mentor the account’s operational department by building strong relationships and
* Ensure performance levels are met by participating in the staffing process and supporting talent
* Manage the PL and the KPIs/SLAs for the respective business client;
* Review and approve schedules and all the info required from administration and payroll;
* Create financial, headcount and target forecasts for the respective team;
* Prepare and complete successfully action plans, system audits and analysis;
* Work with high level stakeholders both internally and externally;
* Optimize the business intelligence reporting and the performance management and monitoring
*Maximize operational efficiency by focusing on the continuous improvement process.
Телефон: 0885 865 066