Support Engineer
Between 3000 and 4000 bgn

Support Engineer

Sofia full-time Between 3000 and 4000 bgn

About us

VeriPark is a software company that develops omni-channel delivery, CRM, branch automation and loan origination solutions for banking / insurance companies worldwide. VeriPark is a Global ISV partner for Microsoft and we use Azure, Dynamics 365 and Microsoft technologies in our solutions. VeriPark is in business for 21 years, has 16 offices worldwide in Asia, Europe and America and the company employs more than 600 people. VeriPark has the vision of enabling its customers to become digital leaders.


* Provide support to enterprise customers & partners
* Expect to take ownership of new cases and escalations
* Any client problem needs to be investigated and resolved on their own; if required to involve other team members
* Should possess excellent interpersonal skills and coordination skills.
* Need to take care of Customer Satisfaction by attending to their issues and resolving the same as per the Service Level Agreements (SLA)
* Collaborate with management and engineering to resolve service issues.
* Maintain documents of all the technical work and research in detailed and comprehensive manner.
* To have proactive approach in attending to customer complaints based on priorities and ensure customer problems are solved before they become problems and customer satisfaction is taken care.

We expect the position to work on shift basis and may vary according to business needs as we are aiming to provide 24 x 7 support to our customers. This position may require you to work a rotational On-Call schedule, evenings and weekends shifts.

Requirements and necessary skills

* Bachelor Degree in Computer Science or related fields
* 2+ years of minimum experience in product support, technical software support, systems development, network operations, IT admin.
* Required to have two or more years’ industry experience with the following technologies: Azure Active Directory, Web servers or web services, Networking knowledge that covers subnets, firewalls, IP addresses, layers etc., Identity and Access Management, Application, servers and service monitoring, Cloud User Management and configuration
* Having MCSE Certification is an added advantage
* Superior researching, problem solving and troubleshooting skills
* Good Communication Skills - Spoken and written English (including technical writing)
* Excellent demonstrated customer service skills
* Effective learning skills
* Works well in a team and collaborative environment
* Prior customer service or support experience required
* Passion for technology and learning
* Problem solving skills
* Interpersonal skills
* Collaborative skills

Other general skills requirement:
This position will be handling end to end support by working with Windows Infrastructure and Azure for both Internal and external customers and hence knowledge in these applications are a must.