Established in 1989, Teleperformance Greece was the very first
company to introduce contact center outsourcing in the local
market. In 2002 it became the Regional Headquarters for the
Teleperformance Operations in South Europe and the Middle-East, and
in 2004 it started becoming a major multilingual destination for
Europe, the Middle East, and Africa. Today, it is a global
multilingual destination serving over 140 markets in 39 languages
& dialects and employing more than 8,700 people from 109
nationalities.
A Quality Management Certified Company and in full alignment with
the Group’s Performance Management Process and Standards;
Teleperformance Greece operates today out of six Multilingual Hubs
in Athens, two in Thessaloniki, and two more in Chania, with a
combined capacity of more than 11,000 interaction Experts’
workstations.
We support major multinational Clients in the Automotive, Business
Services, Consumer Electronics, Energy, Fast Moving Consumer Goods,
Gaming, Financial, Healthcare, Insurance, Media &
Entertainment, Retail and e-Retail, Technology, Telecommunications,
and Travel area and we are proud to say that we have become one of
the most attractive partners to support Customer Care, Technical
Support, Customer Acquisition, Account Receivables Management and
BPO Services in the European continent.
Are you a fluent German speaker? This is your chance to work in our
Microsoft Support team!
Microsoft collaborates with our Teleperformance Greece, providing
excellent opportunities to work with the world’s tech leader!
If you speak German fluently and wish to experience working in the
world of computer software, consumer electronics, personal
computers and online platforms, grab this chance to join the German
Microsoft Support team, in order to support customers from Germany,
Austria & Switzerland.
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What your responsibilities will be:
Depending on the team that successful candidates will join,
responsibilities vary:
• Identify Customers’ needs and deliver appropriate solutions,
including sales
• Guide customers facing issues related to billing inquiries,
handle transactions and provide resolution to inquiries in a timely
manner
• Assist customers to place an order and related issues
• Answer customers’ inquiries and troubleshoot or escalate
technical issues that they face and assist customers with account
issues
• Follow standard diagnostic procedures with an emphasis on
handling the most frequently asked questions as effectively as
possible
• Maintain high customer satisfaction, provide and maintain strong,
professional relationship with all customers and show empathy at
all times
Phone: +30 2109490500
