Customer support/ retention agent with excellent French and English
Sofia
full-time
Between 2000 and 3000 bgn

Customer support/ retention agent with excellent French and English

Sofia full-time Between 2000 and 3000 bgn

About us

We are a start up Outsourcing /Marketing company, and we are looking for ambitious and successful people to join our team

Responsibilities

Responsibilities:

Provide clients with the best service on phone, email and chat
Obtain in-depth knowledge of the products and services to efficiently address client inquiries
Implement effective sales techniques to qualify customers needs
Deal with a variety of situations with composure and professionalism
Manage future clients from all over the world, on the phone, email or chat
Explain in a relevant way the services of the company, both to people with advanced and no
experience
Stay informed with all market events and provide beneficial updates to existing clients
Cooperate both with clients and the company management to bring a higher level of satisfaction
Maintaining high-level customer satisfaction level

Requirements and necessary skills

Qualifications and Requirements:

Previous experience in customer support/ retention at least 1 year
Excellent verbal and written communication skills in French (C1 level) and English very good
level. Knowledge also of Spanish language would be considered as a strong advantage
Strong attention to detail and motivation to reach targets
Being able to think quickly and problem-solve in real-time
Sales orientated personality
Ambition and strong work motivation

We offer

What we offer:

Very attractive base salary
Appealing bonus system
Multinational environment
Variety of different food and drinks in the office
Opportunity to work in a fast growing company with young and motivated people
Working hours from 09.00-18.00h., Monday till Friday.

We are looking forward to receiving your application!

By applying for our vacancies, it is considered that you give your explicit consent your personal data to be processed, used and kept for the purposes of the recruitment at our company.


If you are interested in this position, please send us your CV in English.
Only short-listed candidates will be contacted for an interview.
ITCD