Outlook Support Specialist

Varna full-time

About us

We are Hiring a Fresh New MS 365 Team!

We are expanding our operations in Varna and therefore looking to Identify New Colleagues. The newly established KBC SSC - Varna might be the exact place for you.

What this Role is all about:

Outlook Support Specialist provides technical support for MS Outlook and ensures smooth run of the email ecosystem

Responsibilities

Learn more about what you will do at this new position:

- Provides 3th level support related to Outlook functionalities and smooth running
- First point of contact regarding to email questions from different teams
- Priorities the importance and urgencies of the request and act accordingly
- Understands the user and provide personalized service and solutions
- Trouble shooting and debugging issues that are blocking the email ecosystem
- Manage CISCO Email Security Appliance (ESA) Infrastructure and DNS Mail related entries
- Provides precise adjustment and configuration of the email environment
- Prepares and provide support documentation

Requirements and necessary skills

Get familiar with our expectations:

- Knowledge about CISCO ESA and MS Outlook, SMTP debugging and tracing
- Knowledge about Procdump, Windebug, Powershell, Sara, Fiddler, MFCMAPI
- Good analytical & troubleshooting skills, end-to-end overview of the system and Transport Layer Security
- Experience on similar role or position between 1 – 3 years shall be considered as an advantage

We offer

Our offer:
- Career development opportunities with reputable international company
- Additional medical care insurance and pension plan
- Multisport card for discounted price and other discounts in shopping centers Preferential terms for use of products and services with all KBC Group companies in Bulgaria
- 25 days of paid holidays

Once you find this job opportunity interesting and you meet the requirements for the position send a CV in English. Only shortlisted candidates will be invited to an interview. Confidentiality is guaranteed and the provided data is subject to special protection in the meaning of the GDPR and Personal Data Protection Act.

Contact Information

Phone: 0885638891

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