Апертум Онлайн ЕООД
10 - 20 служителя Apply See employer
Associate - Operations Support with Portuguese and English
Sofia
full-time

Associate - Operations Support with Portuguese and English

Sofia full-time

About us

About Apertum Online - Apertum Online is a leading B2B technology and operations service provider company. We provide business and technical expertise to the global online and mobile gaming industry.

Apertum offers a dynamic and rewarding environment for high achievers looking to work and learn alongside like-minded individuals, to build and support scalable products which already provide entertainment to millions of users and take them to the next level.

Responsibilities

You would be doing:

Handling day to day backend operations including query resolution, content management and escalations;
Monitoring and managing Customer Service operations for one or more countries (currently 4);
Analyse the Customer Service processes and help identify areas of performance improvements;
Handling level 2/ 3 escalations providing support to our Customer Service team by analysing data and customer history;
Escalations to Technology team, Trading and Payment providers as required;
To reconcile online payment transactions and monitor the success rate from downstream service providers;
To check potential fraud activities to mitigate the risk in online transactions, and escalate issue promptly if needed;
To execute daily & monthly payment review and provide reports if needed;
Website content management including banners and comments filtering;
Handle customer queries Social Media, Web Chat, E-mail.

Requirements and necessary skills

You would have/be:

Native/Fluent Portuguese speaker;
Fluent in written and spoken English;
Strong Excel/Google Spreadsheet skills;
1+ years of general experience in E- Commerce or related online company;
1+ years of ops support experience in gaming and an interest in sports is preferred;
Working knowledge of database architecture and management (preferably MySQL and Oracle) is a plus;
Detail orientated;
Analytics-driven;
Should be able to work on flexible shifts.

We offer

We would offer to you:

Highly competitive salary;
Top-of-the-line equipment;
Flexible working location;
To be a part of a small enough company to allow you to have a big impact and large enough to provide structure and clarity;
Global multi-cultural working environment;
Opportunities to further develop your skills and career.

Contact Information

Phone: 0897601128

ITCD