Astrea Recruitment was founded in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be
always available when our clients or
partners need us to advise and guide them in taking important
decisions.
Our partners are increasing continuously and their satisfaction is
the best business card for us.
For one of our clients – a company operating in the area of finance
collection of debts, purchasing of debts - we are looking for a
Quality Control Specialist Call Center.
Responsibilities and duties:
* Performs day-to-day monitoring of conversations and reflected
actions in internal software and
monitor the performance of qualitative and quantitative indicators
in the agents work;
* Controls direct phone contact with customers to verify
information submitted by the Call center
Agents;
* Evaluates Call center Agents performance on a monthly basis by
using a detailed Quality scorecard;
* Prepares weekly reports related to qualitative and quantitative
indicators and provides feedback to Call Center Team leaders,
Managers and Director;
* Collects and analyzes the information, related to service quality
and to provide it regularly to the
Team Leaders, Managers and Directors;
* Guides the design, revisions, and implementation of training
programs;
* Participates in the development and implementation of projects
related to department activities;
* Participates actively in the training programs run by the
Company.
Телефон: 0885 865 066
