Astrea Recruitment was found in 2007 with one principal mission –
to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients we are looking for experienced individuals with an eye for detail for the role of QA at Shared Service Center with Italian or French or Russian and English.
Essential Job Duties and Responsibilities:
* Review processed cases according to the company’s procedures;
* Ensure that every case is handled according to the established regulations;
* Contribute to the continuous improvement process by providing feedback to the Team Leader and
* Create QA reports regarding each individual agent performance;
* Participate in facilitation and conduction of trainings for new or present employees;
* Create positive environment for career growth.
Phone: 0885 865 066