Astrea Recruitment
20 - 50 служителя Apply See employer
QA Specialist at Shared Service Center with Italian or French or Russian and English
Sofia
full-time

QA Specialist at Shared Service Center with Italian or French or Russian and English

Sofia full-time

About us

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.

Our partners are increasing continuously and their satisfaction is the best business card for us.
For one of our clients we are looking for experienced individuals with an eye for detail for the role of QA at Shared Service Center with Italian or French or Russian and English.

Responsibilities

Essential Job Duties and Responsibilities:
* Review processed cases according to the company’s procedures;
* Ensure that every case is handled according to the established regulations;
* Contribute to the continuous improvement process by providing feedback to the Team Leader and
Trainers;
* Create QA reports regarding each individual agent performance;
* Participate in facilitation and conduction of trainings for new or present employees;
* Create positive environment for career growth.

Requirements and necessary skills

Requirements:
* Fluency in one of the following languages Italian or French or Russian;
* Excellent level of English;
* Previous experience on a similar position;
* Strong analytical skills and attention to detail;
* Communicative, open, with good soft-skills, capable;
* Excellent PC literacy with strong knowledge of Excel, PowerPoint, Visio and similar;
* Fast typing skills.

We offer

Our client’s offer:
* Remote recruitment process with Work from home option;
* Friendly and cooperative work environment;
* Attractive salary, additional trainings and special benefits;
* Full-time assignment;
* Opportunities for professional and personal growth.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N QA_EE_VM_PP)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Contact Information

Phone: 0885 865 066