Telepeformance Greece
more than 300 служител€ Apply See employer
German Customer Support Specialist at N26
Athens, Greece
full-time

German Customer Support Specialist at N26

Athens, Greece full-time

About us

Established in 1989, Teleperformance Greece was the very first company to introduce contact center outsourcing in the local market. In 2002 it became the Regional Headquarters for the Teleperformance Operations in South Europe and the Middle-East, and in 2004 it started becoming a major multilingual destination for Europe, the Middle East, and Africa. Today, it is a global multilingual destination serving over 140 markets in 40 languages & dialects and employing more than 10,500 people from 109 nationalities.

A Quality Management Certified Company and in full alignment with the GroupТs Performance Management Process and Standards; Teleperformance Greece operates today out of six Multilingual Hubs in Athens, two in Thessaloniki, and two more in Chania, with a combined capacity of more than 11,000 interaction ExpertsТ workstations.

We support major multinational Clients in the Automotive, Business Services, Consumer Electronics, Energy, Fast Moving Consumer Goods, Gaming, Financial, Healthcare, Insurance, Media & Entertainment, Retail and e-Retail, Technology, Telecommunications, and Travel area and we are proud to say that we have become one of the most attractive partners to support Customer Care, Technical Support, Customer Acquisition, Account Receivables Management and BPO Services in the European continent.

Responsibilities

Use your German language skills and provide an excellent customer experience!

Teleperformance Greece is collaborating with N26, the leading Mobile Bank, helping you manage your bank account on the go, track your expenses, and set aside money in real-time.
We are seeking a German-speaking Customer Service Specialist to support German-speaking N26 customers.
In the N26 Customer Service team, you will be the frontline of the bank to the German-speaking market, providing an excellent customer experience. You are not just the first layer of support, but the first layer of protection. Preventing fraud, protecting data, and safeguarding our customers are also key facets of this role!

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Take a step forward and join us in Greece! Be part of a team of more than 10.400 employees from 109+ nationalities!
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Х Support customers via phone, chat & e-mail
Х Prevent fraud, protect data and safeguard customers
Х Be an ambassador of our client and at the same time improve N26 as a product
Х Track and follow cases to ensure they closed in an efficient and timely manner
Х Maintain high customer satisfaction
Х Provide and maintain strong, professional relationships with all partners and show empathy at all times
Х Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements and necessary skills

Х Fluency in German
Х Very good written and oral communication skills in English
Х Exceptional communication & soft skills, as well as problem-solving skills
Х Computer knowledge/tech savviness, experience with CRM tools preferred
Х Ability to work under stressful and testing situations with customers
Х Experience in customer service or customer facing roles preferred
Х Can do attitude, willingness to learn and reliability are essential to your success in this role!
Х Must hold EU citizenship/ EU Passport or valid work permit for Greece
Х Willingness to relocate to historic Athens, Greece, or be a local candidate

We offer

What we offer:
Х Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
Х Competitive monthly salary + 2 extra salaries per year
Х Private Health Insurance
Х Numerous benefits and discounts
Х A great bring-your-friend referral program
Х Full training by certified instructors
Х Professional growth & development opportunities
Х Special events as well as community & social responsibility initiatives
Х Free online Greek language courses
Х State of the art premises, providing a great working environment with relaxing break areas

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This is a great opportunity for you to work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.

Contact Information

Phone: +30 2109490500