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Quality Specialist

Quality Specialist

Sofia full-time

About us

Grove Global Consult Ltd. is a consulting and recruitment agency, providing strategic consulting services in the areas of private business sector worldwide.

Are you ready to start your dream job?

For one of our clients - operating in the field of financial services, we are looking to hire Quality Specialist!


Main responsibilities:

• Monitor the quality and performance of our call center representatives and all communications channels;
• Review and score collector calls to ensure compliance with office policy;
• Perform quality check and audits of inbound and outbound calls to ensure adherence to policies and procedures and high level of customer service;
• Identify and monitor trends and quality risks and serve as a resource regarding quality concerns or issues;
• Review various reports to ensure that contact service forms have been resolved timely and accurately.

Requirements and necessary skills


• Excellent level of English (both verbal and written);
• Previous working experience as QA is a MUST!;
• Ability to learn complex software, new technologies and product;
• Previous experience and knowledge regarding Certification, Licensing regimes, Data protection, Forex, Equities, CFD’s and other financial products would be considered as a big advantage;
• Proficiency in MS Office, particularly Excel.

We offer

What the company offers:

• Attractive remuneration and social package;
• Fixed base salary;
• You are going to have the chance to work with the best agents in the Forex industry;
• Work in a brand new office;
• Special educational program for the first month;
• Career development within the company.

Please send your CV in English.
Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality.
Recruitment license issued by Ministry of Labour and Social Policy under № 3018 / 30.04.2020.