Идеаген ЕООД
Site Reliability Engineer

Site Reliability Engineer

Sofia full-time

About us

Who are Ideagen?

If you have ever flown in a plane, been in hospital, or even given blood, there is a good chance we've helped keep you safe. For nearly a quarter of a century, we have been providing software solutions to thousands of customers such as the UK NHS, Virgin, PwC, Emirates, Heineken and even Harvard University. We are not a large faceless corporation, but we are not a fly-by-night dot com company either. With more than 650 employees in multiple locations across the UK, USA, Dubai, Malaysia, and Bulgaria – not including our global Partner Network – we're one of the most exciting and fastest growing software companies in the world.


Due to further growth in our Ruddington office, the technology team have an exciting and challenging opportunity for a Site Reliability Engineer! You will be based in Ruddington but working with the globally distributed Cloud Operations Team within the wider Ideagen Group.

Working with a dedicated team, It will require both passion for and experience in being a senior member of an operationally facing infrastructure technology team.

Our brand new Ruddington based HQ has just had a £2.5m refurbishment and includes a 200 Degrees coffee shop with a fantastic working environment!

Role and Responsibilities

You have proven experience demonstrating hands-on technical infrastructure engineering skills with to solve automation and reliability challenges

You have technical experience with various cloud providers, containerization technologies, automated deployment frameworks, orchestration frameworks, monitoring, logging, alerting, system internals, networking, databases, distributed systems, and service-oriented architecture

You promote openness, diversity of opinions and inclusive discussions at all times to evaluate a wide variety of ideas and perspectives in solving challenging problems

You communicate effectively with stakeholders ranging from executives to junior engineers across the breadth and depth of the engineering organization

You exemplify high accountability, integrity, and resilience to maintain focus on both big-picture goals and milestones to get there

You enable the engineering organization to innovate and deliver with greater speed and safety

Work with the Enterprise Architecture and Research and Innovation Teams to Develop designs, architectures, standards, and methods for the delivery and improvement of large-scale, customer focused SaaS platforms.

Working with the Cloud Operations Team Leader & Head of Infrastructure & Operations and the wider

Implementations, Service Delivery, Development and Support teams delivering an ongoing infrastructure services vision, to enable innovation and seek to leverage IT trends that can create business value.

Ensure that choices, decisions, and options are communicated and demonstrated to management.

Requirements and necessary skills

Knowledge & Experience


Demonstrable experience in production 24/7 high-availability multi-site, multi-vendor cloud-based SaaS environments including application hosting and data networks, security, and information security protection.

Thorough understanding of automation and orchestration principles

Experience working with Infrastructure and Application Monitoring tools such as: New Relic, OpsGenie,
Uptime monitoring, CloudTrail, CloudWatch Insights, Azure Monitor, Application Insights

Extensive working knowledge managing AWS, Azure, Data Centre, and on-premises infrastructures.

Experience working with MSSQL, MySQL & PostgreSQL in both on-premise and cloud-based environments as well as demonstrable knowledge and experience of AWS and Azure database service technologies i.e. SQLAzure, Aurora MySQL

Experience of working with NoSQL database technologies (ideally MongoDB and preferably experience of Mongo Atlas).

Experience of working with orchestration, containerisation and pipeline automation scripting and tooling i.e. Docker, Helm, Terraform & Kubernetes (K8)
SRE/DevOps experience and comfortable operating software in a Linux & Windows based

Working knowledge of cloud-based storage services and related technologies, high availability, and disaster recovery architecture.

Communication and related technologies as well as best practices in application and network security.

All round technical knowledge of software development, infrastructure, SaaS architecture, Support and IT security.

Experience of working alongside development functions delivering software within an agile development environment.

Ability to prioritize workloads and manage diverse stakeholder expectations.
Proven ability to grasp new technical concepts quickly

Contact Information

Phone: 02/9357777