Social Media Content Review Analyst with Armenian
Sofia
full-time

Social Media Content Review Analyst with Armenian

Sofia full-time

Job Description

For our customer, one of the biggest BPO companies in the world with an office in Sofia we are looking for a Social Media Content Analyst with Armenian


Responsibilities:

Assist our community and help resolve inquiries empathetically;
Respond to user inquiries with speed, empathy and accuracy;
Use market-specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users;
Become and remain knowledgeable about clients products and community standards;
Make well-balanced decisions to be an advocate for our community;
Display a commitment to doing whats right for our community and support the clients mission;
Investigate and resolve issues that are reported on clients sites such as requests for account support and reports of potentially abusive content;
Analyze and use relevant data to develop ways to improve the overall user experience on the site;
Enforce Clients Terms of Use by carefully monitoring reports of abuse on the site;
Review the reported content within agreed turnaround times and standards of quality;
Identify inefficiencies in workflows and suggest solutions;
Recognize trends and patterns and escalate issues outside our company policy to the global team.


Qualifications:

Fluent reading and writing skills in Armenian;
Proficiency in English;
Awareness of political and social situation in Armenia;
Knowledge of modern culture, interest in current events, pop culture and history of Armenia;
Reason and Analytical Capabilities;
Open for shift working system morning, evening and night shifts (Monday - Sunday).


They will give you:

Stable job and career development opportunities;
Attractive salary;
Full paid training;
Additional health insurance & Transportation allowance;
Special Discounts and Offers (e.g. Food vouchers, Multisport cards, etc.);
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office);
Positive international working environment (Relax zones, PlayStation and billiard corners);
Support and learning;
Employee referral bonuses & Recognition programs.


We thank all interested applicants, but we will only contact a shortlist of them! All applications are confidential. JobTiger is a Bulgarian online job board and licensed recruiting company (License No.2547, 08.06.2018).

VCD