Pontica Solutions
50 - 300 служителя Apply See employer
Customer Support Specialist with German and English
Varna
full-time

Customer Support Specialist with German and English

Varna full-time

About us

Pontica Solutions is an award-winning BPO company that offers great opportunities for young professionals in the field of customer success, people management, project management, marketing, and IT. We are looking for customer support specialists to work for our client – an international company providing background checks and employment screenings, through innovative, web-based technology.

Responsibilities

Help users and clients use the platform (email, chat, and phone communication).
Provide support with the online form, status of the application, registration to the system.
Ensure clients receive the highest level of customer service.
Follow guidelines and policies; execute an organized, efficient, and structured working process.

Requirements and necessary skills

Fluent in German and English.
Previous experience in a customer support role.
Excellent computer literacy and proficient with MS Office applications.
Excellent interpersonal and communication skills.
Very good customer orientation; multitasking.

We offer

An attractive remuneration + monthly bonus. Referral bonuses.
Full training – provided by the client.
Additional health insurance and other social benefits. Exclusive discounts & offers.
Open-minded management team promoting innovation, personal and professional development.
Permanent employment; full-time.
Employer: Pontica Solutions Ltd.

Contact Information

Phone: 0885682878

VCD