Concentrix Services Bulgaria EOOD
more than 300 служителя Apply See employer
Technical Support Associate with German and English for one of the biggest software companies
Sofia
full-time

Technical Support Associate with German and English for one of the biggest software companies

Sofia full-time

About us

Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

It’s all about tapping into sentiment and building an emotional connection that keeps customers and staff fanatical about your brand. That’s where we come in—we create exceptional customer engagement, accelerate digital transformation, and deliver actionable CX insights.

We help you reimagine your business—and get you there faster than you ever thought possible.

So, what’s the role all about?

As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by preforming a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

Responsibilities

So, what’s the role all about?

As a Technical Support Associate, you will assist customers with resolving technical issues that impact their experience. You will receive requests via ticketing system (e-mail) and make outbound calls. You will provide problem resolutions to the system administrators by preforming a question diagnosis while guiding them through step-by-step solutions. You will provide support by clearly communicating solutions in a user-friendly, professional manner.

Requirements and necessary skills

We are looking for someone who have:

* Excellent communication skills in German;
* Very good command of English language;
* Analytical thinking;
* Customer-oriented attitude, combined with excellent soft skills;
* Ability to capture information easily, summarize it and provide it briefly;
* Ability to adapt quickly;
* Good time management skills and multitasking ability;
* Technically-oriented interests with strong troubleshooting and problem solving skills;

We offer

What we offer:

* Strong remuneration package;

* Free Health Insurance + discount for a sport card;
* Work week from Monday to Friday;
* Individual career path - personal training on the maintained technologies, great source of technical articles and support information;
* Management and technical career growth;
* Enhanced by learning and development program;
* Regular performance assessment;
* Standard working hours;
* Environment of high skilled and collaborative colleagues;

We are Different by Design.

Contact Information

Phone: 0884316842

VCD