Clune Tech
Client Support Executive
Шумен
длъжност на пълно работно време

Client Support Executive

Шумен длъжност на пълно работно време

За нас

Clune Tech Group, is a collection of global companies that delivers focus driven, digitalised solutions to simplify the complexity of global business. Clune Tech Group is headquartered in Ireland and employs nearly 1500 staff across 33 countries, including Varna, Veliko Tarnovo, Shumen and Sofia. We`re proud that Clune Tech Group(ex Taxback Group) has been recognized as one of Bulgaria`s Best Workplaces according to Career Show Index 2021.

Taxback International, a company part of the Clune Tech Group, is a leading expert in global VAT recovery and smarter VAT solutions.

The company is a recognised global leader in the VAT reclaim process with more than 20 years of experience. Taxback International works with business clients from all over the world to maximize their revenue from VAT reclaim. Some of our corporate clients are companies like Google, Amazon, IBM, VISA and many others.

VAT is complex, but we make it simple.

What to expect from the role?

The Client Support Executive is a strong administrator with excellent organizational and written communication skills. The successful candidate works extensively with the Client & Key Account Management teams to manage client tickets and back office tasks assigned according to set SLAs and processes. A focus to always strive to exceed client expectations.

Отговорности

1. Manage and execute on incoming client tickets allocated for action.
2. Manage the configuration of Data Base of company information, pricing, bank details and any other relevant information.
3. Manage the pre-population of forms and creation of document binders using Adobe Professional.
4. Support on completion of CORE upon approval of line manager.
5. Keeping management informed of performance by providing weekly reports as agreed.
6. Work towards achieving set KPIs associated with the above functions.
7. Carry out other team support related duties as assigned by the line manager.
8. Responsibilities include managing queries from SMB clients and to manage deadline requirements for these clients.
9. Other responsibilities shall include general team support related tasks as assigned by the line manager.

Изисквания и необходими умения

-Fluency in English, both verbally and written is a requirement. Additional languages a strong advantage.
-You are ambitious, organized and you enjoy a process driven approach to tasks.
-You work well independently with a strong sense of how to prioritise in a fast paced environment.
-The successful candidate shall have excellent attention to detail.
-Good commercial acumen in identifying potential issues before they occur;
-Experience in B2B client communications is an advantage;
-Ability to relay urgency in a convincing, friendly and patient manner;
-Excellent team player;
-Experience in working with Microsoft package advantageous.

Ние Ви предлагаме

-Long-term career opportunity and job security in a multinational company;
-Great remuneration package with a bonus scheme based on individual results;
-Additional Health Insurance;
-Social benefits and Discounts across various stores;
-Internal company events and trainings;
-Employee Recognition programs;
-Great work environment and friendly colleagues.

Информация за контакт

Телефон: 052 / 68 68 68

VCD