FXCM Support EAD
50 - 300 служителя Apply See employer
Back Office Customer Support

Back Office Customer Support

Sofia full-time

About us

FXCM Support EAD is a subsidiary of FXCM Group. The FXCM group of companies (collectively, the "FXCM Group") is a leading provider of online foreign exchange (forex) trading, CFD trading, spread betting and related services. Our mission is to inspire global traders with access to the world's largest and most liquid market. By offering the most innovative trading tools, hiring the best trading educators, and meeting strict financial standards to protect trader funds, we strive for the best online trading experience in the market.


We are seeking career minded, experienced and motivated individuals for full-time position in the Operations department in our Sofia based office, which operates as a back office since 2012 and currently employees over 250 people in the following departments: General and Institutional Operations, Compliance, Accounting, IT, Risk, Marketing, Sales and Product Development.

Responsibilities :
• Processing and activating new currency trading accounts
• Reviewing client applications and supporting documentation
• Back office operations: Processing account maintenance requests and transactions (withdrawals, transfers, deposits)
• Posting deposits (credit card, wires, online checks)
• Customer service and correspondence (via email)
• Projects and miscellaneous assignments

Requirements and necessary skills

• Fluent English (written and verbal)
• Fluency in one of the following languages: German/French/Spanish/Italian/Portuguese (reading, writing and professional conversation) - plus
• Good communication skills
• Team player willing to work in a friendly team environment
• Detail-oriented with a high level of organizational skills
• Able to multi-task and meet daily benchmarks/ deadlines in a fast-paced and dynamic business environment
• Knowledge and/or experience in a similar role in a financial services organization is preferred, but not a must
• Good computer skills

This is a perfect opportunity for candidates with little experience to begin a career in a multinational fast-paced business environment. This position is suitable for ambitious, dynamic candidates who are not afraid to go out of their comfort zone and take on new challenges.

Hours: Full time, 40 hours per week, Monday – Friday 9am-6pm

If you are interested in this position, please send us your CV in English.

All applications will be treated in strict confidentiality. Only shortlisted candidates will be contacted for an interview.

We offer

Benefits include:

• Additional Health Insurance
• Activity zone and Gym in the office
• Office location close to a metro station and a mall
• Dynamic and friendly work environment
• Opportunities for growth in the company
• Team outings and corporate events