Card Specialist
Sofia
full-time

Card Specialist

Sofia full-time

About us

SM Digital Holding Ltd is a start-up company, with already renowned international profile and reach, providing digital financial and legal advisory services to international companies, handling commission transactions, realization of software products, information technology consultancy, as well as other digital services.

We provide a vibrant workplace with a unique atmosphere combining respect, trust and ambition. Our main goal is to bring out the best of every team member and help them unlock their full potential and reach their personal and professional goals. We are rapidly growing, and are looking for leaders in each position, who want to develop, as much as they can. We provide great growth opportunities, combined with positive modern and international work environment and team, we are looking for long term commitment with highly motivated individuals.

Our team is growing and we are looking for onsite assignment for the position of Card Specialist to join our team on site in our Sofia office.

Responsibilities

ROLE:
The Card Specialist is responsible for day-to-day activities related to the Card Services in Finance Department. The Card Specialist courteously and promptly resolves Card questions and problems or refers them to appropriate personnel. The Card Specialist stays apprised of changes within rules and regulations pertaining to the cards. He or she completes related records, reports, and documentation.

RESPONSIBILITIES:
Researches, processes and administers to full resolution all Card Services inquiries within established service level standards. Develop a strong understanding of the card landscape
Troubleshoots and resolves credit/debit card processing issues. Analyzes transactions by collecting information. Assists with the Card Fraud maintenance
Respond to all inquiries from Customer Support Department seeking card assistance and provide general information regarding payments/deposits, document issues, card status change, KYC and limit problems etc.
Resolve service issues utilizing knowledge of the process and in a prompt and professional manner, within established policies and procedures and utilizing knowledge of process and systems providing accurate and complete information
Works on projects of various degrees of engagement which are aligned with corporate and departmental objectives using established guidelines; reviews, makes decisions, and documents results.
Recommends changes to improve processes and resolve recurring variances.
Assists in creating weekly/monthly reports for Executive review.
Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.
Building departmental stature by supporting the colleagues in service, change, continuous improvement and teamwork.
Maintains and projects the company's professional reputation
Performs other duties and special requests as assigned.

Requirements and necessary skills

QUALIFICATIONS
High school diploma and general Finance education degree;
Fluency in English both written and spoken;
3+ years in banking/financial services experience preferred in the card field
Similar experience in another industry will be considered
Proficiency in Microsoft Office suite required (especially Excel)
Working knowledge of applicable regulations, laws, and banking industry practices required, including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML)
Must be detail/ process oriented, work comfortably with numbers, and complete repetitive steps while maintaining a high degree of accuracy and the integrity of the data.
Must be able to prioritize work efficiently and act with a sense of urgency to meet daily deadlines. Ensures the department meets all deadlines with minimal errors and no errors that result in financial loss to the company
Must be able to maintains confidentiality in all situations and maintains a professional work environment and business appearance.
Excellent verbal and written communication skills to interact effectively with all levels of company personnel.
Strategic and problem-solving mindset with developed analytical abilities and organizational skills. Accurate and attentive to detail
Ability to work independently while supporting a team environment.
Strong work ethics and positive attitude.

We offer

What we can offer you in return:

Be part of a fast-growing international company
Unique working atmosphere of respect, trust and ambition
An amazing company culture where every team member matters
A great work environment in the Sofia city center with a brand new and comfortable office space
Excellent salary with opportunity for monthly bonus based on the employees performance
Additional health insurance with dental care included
22 days annual leave
Opportunity for additional training courses

If our vacancy matches your future career goals, we would be very pleased to receive your up-to-date CV in English. All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted.

Contact Information

Phone: +359879898953

VCD