As a process transformation company, Sutherland rethinks and
rebuilds processes for the digital age by combining the speed and
insight of design thinking with the scale and accuracy of data
We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
In 2008 we opened our first office in Sofia which now employs more than 2000 people – all young, talented and motivated individuals who color the atmosphere with more than 16 European languages.
Their main qualifications are within the customer and technical support proven to be on world class level.
Currently Sutherland has 5 offices in Bulgaria – 3 in Sofia, 1 in Burgas, 1 in Varna.
We are currently searching for an energetic and committed
individual to join our newest project in Sofia, Varna and
We are looking for someone with strong organizational and communication skills, who will ensure all incoming HR inquiries for our client are handled timely and in a professional manner.
If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Receive & log all queries received through phone & email
Responsible to work on Ticketing to resolve the queries received from the employee
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards
Ensure the Service level are always achieved for HRS processes
Integrity and discretion in dealing with sensitive information and always ensure data privacy
Take ownership for query resolution and individual metrics