Съдърланд България
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HR Support Representative with Italian and English
Work from home
full-time

HR Support Representative with Italian and English

Work from home full-time

About us

As a process transformation company, Sutherland rethinks and rebuilds processes for the digital age by combining the speed and insight of design thinking with the scale and accuracy of data analytics.

We have been helping customers across industries from financial services to healthcare, achieve greater agility through transformed and automated customer experiences for over 30 years.
In 2008 we opened our first office in Sofia which now employs more than 2000 people – all young, talented and motivated individuals who color the atmosphere with more than 16 European languages.
Their main qualifications are within the customer and technical support proven to be on world class level.

Currently Sutherland has 5 offices in Bulgaria – 3 in Sofia, 1 in Burgas, 1 in Varna.

Responsibilities

We are currently searching for an energetic and committed individual to join our newest project in Sofia, Varna and Burgas!

We are looking for someone with strong organizational and communication skills, who will ensure all incoming HR inquiries for our client are handled timely and in a professional manner.

If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!

Your responsibilities:

Receive & log all queries received through phone & email
Responsible to work on Ticketing to resolve the queries received from the employee
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards
Ensure the Service level are always achieved for HRS processes
Integrity and discretion in dealing with sensitive information and always ensure data privacy
Take ownership for query resolution and individual metrics

Requirements and necessary skills

Our top candidate possesses:

Excellent command in Italian –B2 or higher
Good knowledge of English – B1 or higher
Bachelor’s degree
Microsoft Office Proficiency
Strong attention to detail and good interpersonal skills
Strong decision making and problem-solving skills
Ability to manage confidential and sensitive employee information and adhere to strict data privacy standards
Ability to multi-task and agility to change in fast-paced dynamic environment
Ability to work on shifts

We offer

Life at Sutherland:

Competitive salary
Excellent social benefits package including Health Insurance, Life Insurance, Food vouchers, Compliment Cards, additional benefits
Rewards and recognition programs
Trainings following the leading global standards for highest quality of Customer Service and Technical Support
Structured working environment
Career opportunities
Great office location and work from home possibilities
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